Frequently Asked Questions

We always have someone to help with questions about your order, or any questions about your account. Please email us at admin@northwestrading.com, call +1 (619) 289-8950, or send a direct message via your account dashboard.

If you would like to initiate a return or exchange a product that you received damaged or compromised, please contact us and we will be happy to exchange or issue a refund.

No, for the moment we only ship alcohol within the state of California, but we do ship non-alcoholic items anywhere in the US.

We have inventory on site at all times and should be available for scheduled delivery with one of our carriers the next available business day. If an item is on backorder, expected arrival times will be posted on the website. For specifics about your order, please contact us directly.

Currently, this website is only for business accounts. You need to have a valid business Resale number in order to create an account, and you must upload a copy of your certificate and fill out a Uniform Sales & Use Tax Resale Certificate form to purchase items.

Yes. Call Monday to Friday from 9 am to 5 pm and someone will be happy to take your order over the phone, or send your order via email. You will be able to view the status of these orders from your account dashboard.

We offer free shipping for certain items and quantities depending on your location. We also offer local delivery within San Diego, California (with a small delivery fee), or you can opt for in-warehouse pickup.